Patient Experiences at St. Joe's Toronto - Survey Report
We conducted an independent survey of people who had received care at St. Joseph’s Health Centre (30 The Queensway, Toronto, Ontario). At the time the survey was created, St. Joe’s was still not actively soliciting feedback from all patients of their Family Birthing Centre. The purpose of our survey was to gather feedback that would likely not have otherwise reached the hospital.
The survey was open from September 2017 - January 2018. Responses to the survey varied widely, from people who had very positive care experiences, to those who had very negative ones.
Our report does not aim to discount the many positive, empowering experiences that patients report, but to highlight the very real distress and trauma that a significant number of people have endured as a result of accessing reproductive healthcare at St. Joe’s. This report focuses on areas for improvement.
We hope that St. Joseph’s Health Centre will examine the policies and culture in place that allow these distressing experiences to occur. We believe it’s an opportunity for St. Joe’s to demonstrate their commitment to their own values by taking action against obstetric violence and patient mistreatment within their facilities to become a leader in patient-centred, trauma-informed care in our community.
If you have a story to share about disrespectful, disempowering care you've received at St. Joseph's Health Centre - or at any other healthcare facility in Ontario - consider submitting it for inclusion on our Community Story Blog.
content note: the following report contains mentions of obstetric violence and patient mistreatment that may be distressing for some readers - please practice self-care while reading.